Pathway I
Referral
You have been referred by someone already engaged with the practice. The referral context matters. Share it at the desk and a conversation will follow.
Referral is the most common path and carries the clearest signal. The person who referred you has already done a form of qualification.
Initiate Relay →relay@mstep.org
Pathway II
Client Access
You are an existing client or collaborator returning to the practice. Establish the session through the appropriate desk.
The advisory desk handles ongoing strategic relationships. The governance desk handles documentation and framework engagements.
Establish Contact →desk@mstep.org
Pathway III
Direct Inquiry
You have a specific situation that warrants a conversation. No referral. No prior relationship. Describe the shape of the work with enough context to allow a genuine response.
Inquiries without sufficient context are not progressed. This is not gatekeeping — it is the only way to have a useful first conversation.
Request Introduction →counsel@mstep.org
Desk Directory
General Relay
relay@mstep.org
First contact. All routing. If uncertain where to direct an inquiry, this is the correct channel.
Advisory Desk
desk@mstep.org
Ongoing advisory relationships, client access, and mandate management.
Strategic Counsel
counsel@mstep.org
Complex inquiries requiring direct counsel. Situations with significant context.
Governance
governance@mstep.org
Framework documentation, governance engagements, legal and structural matters.